Accessing Your eduSYMS Instance

What is an Instance-Code?

The Instance-Code is a unique identifier provided to every educational institution when they start using the eduSYMS platform. This code is part of a dedicated URL that directly accesses your institution's eduSYMS environment, ensuring secure and institution-specific access for all users.

How to Use Your Instance-Code

When you first log in to eduSYMS, you will be prompted to enter your Instance-Code. This code is crucial for navigating to your eduSYMS dashboard, where all your institution's data and settings are stored.

Here’s how to use it:

• Locate Your Instance-Code: Your Instance-Code is provided to you by eduSYMS during the initial setup. If you do not have this code, please contact your eduSYMS support representative.
• Enter the Code: On the eduSYMS login page, you will see a field labelled 'Instance-Code'. Enter your unique code here.
• Access Your Dashboard: After entering the Instance-Code, you will be directed to your institution's specific eduSYMS environment. From here, you can access all the functionalities of eduSYMS tailored to your institution's needs.

Bookmarking Your Instance

For ease of access, you can bookmark your unique eduSYMS URL. Simply replace 'instance' in the following URL with your specific Instance-Code:

https://za.edusyms.cloud/instance

This will create a direct link to your login page, saving you the step of entering the Instance-Code each time.

Troubleshooting

If you encounter any issues with your Instance-Code or accessing your eduSYMS instance, please follow these steps:

• Verify Code Accuracy: Double-check that the Instance-Code entered matches exactly with the one provided to you.
• Check Internet Connection: Ensure you have a stable internet connection to access the eduSYMS cloud services.
• Contact Support: If problems persist, reach out to eduSYMS support for assistance. They are available to help resolve any login or access issues you might face.

By following these guidelines, you can effortlessly navigate to your institution's eduSYMS platform and begin managing your educational environment effectively.